Boogie Brew Canada Online Store

OUR POLICIES

Shipping

We have incorporated the Canada Post shipping module into our store so that your shipping cost is automatically calculated and added to the cost of your order.

Wholesale or Large Skid Orders

For wholesale or large skid orders, we will be shipping via the LTL method across Canada and you will be advised of the shipping cost on an individual large order basis.

Pick-Up Available

Is your location near Castlegar and you prefer to pick up your wholesale or large order? Please let us know by calling Ryan at 250-200-0445 to set a time for your pick-up.

Other Shipping Needs?

For special requirements or rush shipments, please contact Ryan by phone at 250-200-0445 or by email at ryan@boogie-brew.ca .

Refunds

Refunds will be assessed on an individual basis:

  • For faulty products, we offer a full replacement.
  • If you are not satisfied with your dry product, please contact Ryan to discuss the issue - Ryan believes in customer service and will do his best to resolve whatever issue you may have with regards to a product.
  • For products which have been damaged in transit, we will send you a replacement (picture proof required, please).
  • If a product is damaged due to being dropped, such as a water filter or a trim tray, we will offer a 25% discount on your next order (picture proof required, please).

Privacy Policy

We at Boogie Brew Canada and Kootenay Biological Soils are committed to respecting the personal privacy of individuals who visit our website and of all our clients.

Boogie Brew Canada and Kootenay Biological Soils do not automatically gather any personal information from you, such as your name, phone number, e-mail or street address during your visit to its website. This information is obtained only if you supply it voluntarily, usually through contacting us via e-mail or through our online store.

Although we do employ software programs to monitor network traffic, it is for statistical purposes only and contains no personal information whatsoever. Any personal information that you do provide is protected under the Canadian federal Privacy Act.

Visitor information is not disclosed to anyone except our staff, our contractors and our affiliated service providers for the sole purpose of adhering to your wishes with regards to your questions or purchases. The information you give us will only be shared with Law Enforcement agencies if and when absolutely necessary.

We do not use the information to create individual profiles, nor do we disclose the information to anyone outside those who need to provide you with a response with regards to your dealings with Boogie Brew Canada and Kootenay Biological Soils or their related services.

Boogie Brew Canada and Kootenay Bio Soil have links from their website to other sites on the Internet. If you follow any link to a location outside the www.boogie-brew.ca website, you should refer to that individual site's own privacy policy.

Questions or comments regarding this policy may be directed to Ryan@boogie-brew.ca. If you are not satisfied that we have adequately respected your privacy, you may wish to contact the Office of the Privacy Commissioner by calling 1-800-267-0441 or via the Internet at info@privcom.gc.ca